Privacy Policy

This Privacy Policy governs the collection, processing, storage, and protection of personal information provided by users of our online gaming platform. We are committed to safeguarding your privacy and ensuring compliance with applicable data protection laws in India, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023. By accessing our services, you acknowledge and consent to the practices described herein.

Information Collection and Types

We collect various categories of personal and non-personal information to provide you with comprehensive gaming services and ensure regulatory compliance. The information we gather is essential for account creation, transaction processing, fraud prevention, and enhancing user experience on our platform.

Personal identification information forms the foundation of our data collection practices. This includes your full name, date of birth, residential address, email address, and mobile phone number. We also collect government-issued identification documents such as Aadhaar card details, PAN card information, passport numbers, or driving licence details as required for Know Your Customer (KYC) verification procedures mandated by Indian gaming regulations.

Financial information constitutes another critical category of data we process. This encompasses bank account details, credit card information, debit card numbers, UPI IDs, digital wallet information, and transaction histories. We maintain detailed records of deposits, withdrawals, bonuses claimed, and wagering activities to ensure transparency and comply with anti-money laundering requirements.

  1. Device and technical information including IP addresses, browser types, operating systems, and mobile device identifiers
  2. Gaming behaviour data such as game preferences, betting patterns, session durations, and platform usage statistics
  3. Communication records including customer support interactions, email correspondence, and chat logs
  4. Location data derived from IP addresses to verify geographical restrictions and ensure compliance with local regulations
  5. Cookies and similar tracking technologies to personalise user experience and analyse website performance

Purpose and Legal Basis for Processing

We process your personal information based on various legal grounds recognised under Indian data protection legislation. The primary legal basis includes contractual necessity, legitimate business interests, legal compliance, and your explicit consent for specific processing activities.

Account management represents our fundamental processing purpose, encompassing user registration, profile maintenance, authentication, and access control. We utilise your information to create and maintain secure gaming accounts, verify user identity, and prevent unauthorised access to platform services.

Transaction processing constitutes a vital component of our operations, requiring comprehensive financial data handling. We process payment information to facilitate deposits and withdrawals, verify funding sources, calculate winnings and losses, and maintain accurate financial records as required by Indian regulatory authorities.

Regulatory compliance necessitates extensive data processing to meet obligations under the Prevention of Money Laundering Act, 2002, and other applicable legislation. This includes conducting due diligence checks, monitoring suspicious activities, reporting to relevant authorities, and maintaining detailed audit trails.

  1. Customer support services utilising communication data to resolve queries, technical issues, and account-related concerns
  2. Marketing and promotional activities based on your preferences and gaming behaviour patterns
  3. Security and fraud prevention measures including transaction monitoring and risk assessment procedures
  4. Platform improvement and analytics to enhance user experience and develop new gaming features
  5. Legal proceedings and dispute resolution when necessary to protect our legitimate business interests

Data Sharing and Third-Party Disclosures

We maintain strict controls over personal information sharing and only disclose data to authorised third parties under specific circumstances. All data sharing arrangements are governed by comprehensive agreements ensuring appropriate security measures and compliance with Indian data protection requirements.

Service providers and business partners receive limited access to personal information necessary for platform operations. This includes payment processors for transaction handling, identity verification services for KYC compliance, customer support platforms for query resolution, and technology providers for system maintenance and security.

Regulatory authorities may receive personal information when legally required or requested through proper channels. We cooperate with law enforcement agencies, financial intelligence units, gaming regulators, and tax authorities as mandated by Indian legislation while ensuring such disclosures are proportionate and legally justified.

Corporate transactions such as mergers, acquisitions, or business transfers may involve personal information disclosure to prospective buyers or business partners. In such circumstances, we ensure appropriate confidentiality agreements are in place and users are notified of any significant changes to data handling practices.

  1. Legal proceedings requiring disclosure of personal information to courts, tribunals, or legal representatives
  2. Emergency situations where disclosure is necessary to prevent harm to individuals or property
  3. Consent-based sharing when you explicitly authorise information disclosure to specific third parties
  4. Anonymous or aggregated data sharing for research, analytics, or business intelligence purposes

Data Security and Protection Measures

We implement comprehensive security measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. Our security framework combines technical, administrative, and physical safeguards aligned with international best practices and Indian cybersecurity guidelines.

Technical security measures form the backbone of our data protection strategy. We employ advanced encryption protocols for data transmission and storage, multi-factor authentication systems for account access, secure socket layer technology for website communications, and regular security assessments to identify and address vulnerabilities.

Administrative controls ensure proper data handling procedures across our organisation. This includes employee training on privacy practices, access controls limiting information exposure to authorised personnel only, regular policy updates reflecting regulatory changes, and incident response procedures for potential security breaches.

Physical security measures protect our infrastructure and data processing facilities. We maintain secure data centres with restricted access, backup systems for business continuity, and disaster recovery procedures to ensure data availability and integrity during emergencies.

  1. Regular security audits and penetration testing to evaluate system vulnerabilities
  2. Data minimisation practices ensuring collection and retention of only necessary information
  3. Secure data disposal procedures for information no longer required for business purposes
  4. Vendor management programs ensuring third-party service providers maintain appropriate security standards
  5. Continuous monitoring systems detecting suspicious activities and potential security threats

User Rights and Data Control

You possess various rights regarding your personal information under Indian data protection legislation. We are committed to facilitating the exercise of these rights and provide accessible mechanisms for users to control their personal data.

Access rights enable you to obtain information about personal data we process, including the types of information collected, processing purposes, retention periods, and third-party sharing arrangements. You can request copies of your personal information and verification of data accuracy.

Rectification rights allow you to correct inaccurate or incomplete personal information in our records. We provide user-friendly account management tools enabling direct updates to profile information, contact details, and preferences while maintaining audit trails for regulatory compliance.

Deletion rights, subject to legal and regulatory constraints, permit you to request removal of personal information no longer necessary for legitimate business purposes. However, certain information must be retained to comply with Indian gaming regulations, anti-money laundering requirements, and tax obligations.

  1. Data portability rights enabling transfer of personal information to alternative service providers in structured formats
  2. Objection rights allowing you to oppose specific processing activities based on legitimate interests
  3. Consent withdrawal rights for processing activities requiring explicit user authorisation
  4. Restriction rights limiting processing of disputed or inaccurate personal information pending resolution
  5. Notification rights ensuring you receive information about significant data processing changes or security incidents

Retention Policies and Updates

We maintain personal information only for periods necessary to fulfil stated purposes and comply with applicable legal requirements. Our retention schedule balances user privacy interests with regulatory obligations and legitimate business needs.

Account information is typically retained for the duration of your relationship with our platform plus additional periods required by Indian regulations. Financial transaction records are maintained for seven years as mandated by tax and anti-money laundering legislation, while communication records are retained for three years to support customer service and dispute resolution.

Inactive accounts are subject to special retention procedures, with personal information anonymised or deleted after extended periods of non-use, subject to legal retention requirements. We regularly review retention practices and update policies to reflect regulatory changes and industry best practices.

This Privacy Policy may be updated periodically to reflect changes in our data processing practices, regulatory requirements, or business operations. We will notify users of material changes through email communications, platform notifications, or website announcements, ensuring adequate notice periods for review and consent where required.

Last updated: January 28, 2026